Effective Date: January 1, 2025
Introduction
MEDEX INSTRUMENTS LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website medexinstruments.com, submit inquiries, or interact with our services. Please read this policy carefully. By using our website, you consent to the practices described herein.
Information We Collect
We may collect the following categories of personal information:
- Contact Information: Name, email address, phone number, and mailing address provided through our contact forms or during the ordering process.
- Business Information: Company name, facility type, job title, and professional credentials relevant to medical equipment procurement.
- Order Information: Product selections, order history, payment details, and shipping preferences.
- Communications: Records of correspondence, inquiries, feedback, and support requests you submit to us.
- Technical Data: IP address, browser type, operating system, referring URLs, and browsing behavior collected automatically through cookies and similar technologies.
- SMS Consent Data: If you opt in to receive SMS messages, we collect your phone number and consent status.
How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill equipment orders and service requests.
- To respond to inquiries, provide product information, and deliver customer support.
- To send order confirmations, shipping notifications, and transactional communications.
- To send promotional SMS messages if you have opted in to receive them. Messages may be sent using an automatic telephone dialing system (ATDS). Consent to receive SMS messages is not a condition of any purchase.
- To improve our website, products, and services based on usage patterns and feedback.
- To comply with legal obligations and enforce our terms of service.
- To detect, prevent, and address technical issues or fraudulent activity.
Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Trusted third parties who assist us with website hosting, payment processing, shipping, and email delivery. These providers are contractually obligated to protect your information.
- Business Partners: Manufacturers and distributors involved in fulfilling your equipment orders, limited to the information necessary for order processing.
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS Messaging
If you opt in to receive SMS messages from MEDEX INSTRUMENTS LLC, you may receive recurring promotional messages about our products, services, and special offers. Message and data rates may apply. Message frequency may vary. You may opt out at any time by replying STOP to any message. Reply HELP for assistance. Consent to receive SMS messages is not required as a condition of purchasing any goods or services.
Data Security
We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand usage patterns. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.
Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- The right to access, correct, or delete your personal data.
- The right to opt out of promotional communications, including SMS messages.
- The right to restrict or object to certain processing of your data.
- The right to data portability where applicable.
To exercise any of these rights, please contact us using the information provided on our Contact page.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records and transaction data may be retained for accounting and regulatory purposes as required by applicable law.
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please reach out to us through our Contact page. We will respond to your inquiry within a reasonable timeframe.